Shipping & Returns

 SHIPPING

We offer FREE shipping on Australian orders over $80 and a flat rate of $10 for orders under this amount. 

If you would like your order quickly then we have an Express Post option for $14 (Your order may not leave the same day as placed but will go out the following day express, just depends what time it gets fufilled).

International shipping rates from $30.

Australian orders are posted using standard tracking which can take 3-10 business days for delivery. International orders are posted with pack and track which can take 5-20 business days for delivery. *Depending on country. Please contact if you need further information.

RETURNS

All claims must be advised to Ratbagg within 7 days of receiving the goods. Please email contact@ratbagg.com

Returns without prior notification won't be accepted. Returns are required to be sent within 7 days of notifying us, this also gives us the best chance of having your design in stock should it require replacement.

We will refund the price you purchased your item at. This does not include sale items. 

If we are sending you a replacement, it will be to the delivery address on your account. All goods will be inspected on return, the goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly!

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Sale items can not be refunded.